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FREDERICK
G. HEIMAN JR. (RICK)
Nashville,
TN 37217
(615) 330-1668
rick@camptheworld.com
OBJECTIVE
Former Law Enforcement Professional
searching for a position with a strong company that will allow me to use
my negotiation experience, management training and experience, problem
solving skills, current computer knowledge and skills, customer service
experience, and allow me to continue to advance in a successful career in
a growing industry as well as take me to new learning levels.
computer
skills
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Front Page 98 & 2000
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Database Knowledge
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Microsoft Outlook
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Java Programming
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FoxPro
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TRU Call Accountant
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HTML Knowledge
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SQL & MSDE Exposure
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TeleCenter
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Windows XP
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PowerPoint
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TRU System
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Windows 2000
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Corel Office 2000
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PBX & SMDR Knowledge
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Windows NT
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Microsoft Word
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Solid State Recorder Knowledge
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Windows 9X
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Microsoft Excel
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ServiceCenter
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accomplishments
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Sales Agent of the month July
2005
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Revitalized, published, and
managed Technical Support Website utilized by over 1500 customers
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Successfully completed 16
certification courses during Law Enforcement Tenure
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Produced and implemented
police property and evidence room procedure manual
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Received three Meritorious
Service Awards during Law Enforcement Career
professional experience
Direct Insurance, Nashville, Nashville, Tennessee
Insurance Agent
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Life, Property & Casualty Insurance Sales
2006 – Present
Monumental Life Insurance, Nashville, Tennessee
Insurance Agent
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Life, Health, and Property Insurance Sales
2005 – 2006
Tek Systems, Nashville, Tennessee (Temp at Comdata)
Technical Support Representative
2002
- 2005
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Provide customers with end user support of
company proprietary credit card software and hardware
Peregrine
Systems, Nashville, Tennessee 2000
to 2002
Computer
Software Technician
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Performed troubleshooting for customer problems
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Provided technical support to internal and external
customers
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Interfaced directly with product development, provided
solutions to reported problems and answered questions
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Interacted directly with the customer base and with outside
vendors
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Support activities were performed via the telephone, in
person, and in writing (letter, fax, and electronic mail)
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Performed technical tasks in support of installation and
maintenance of all company products
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Assignments were performed at corporate location, and
occasionally at customer site, as required
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Responsible for knowledge of Microsoft operating systems
(95/98/NT/2000) and PBX/call accounting
Custard
Insurance Adjusters, Knoxville, Tennessee 1998 to 1999
Multi
Line Insurance Adjuster
Millersville
Police, Millersville, Tennessee 1996
to 1998
Police
Detective / Lieutenant
Wave’s
Sports Wear, Goodlettsville, Tennessee 1995 to 1996
Retail
Manager
Winter
Haven Police, Winter Haven, Florida
1988 to 1995
Police
Officer
Education
Insurance
Systems Of Tennessee
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Pre-License Training for Tennessee Property Producer's
License, 2005
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Pre-License Training for Tennessee Life and Health
Producer's License, 2005
Athena
Learning Center
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Introduction to Java Programming, Certificate, 2002
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A+ Microcomputer Support and Services, Certificate, 2000
Polk
Community College
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Law Enforcement Training, State Certificates, 1988 to 1995
military
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Honorably discharged from military service
Reference
available on request. |