FREDERICK G. HEIMAN JR. (RICK)

Nashville, TN  37217

(615) 330-1668

rick@camptheworld.com

OBJECTIVE

Former Law Enforcement Professional searching for a position with a strong company that will allow me to use my negotiation experience, management training and experience, problem solving skills, current computer knowledge and skills, customer service experience, and allow me to continue to advance in a successful career in a growing industry as well as take me to new learning levels.

computer skills

accomplishments

·         Sales Agent of the month July 2005

·         Revitalized, published, and managed Technical Support Website utilized by over 1500 customers

·         Successfully completed 16 certification courses during Law Enforcement Tenure

·         Produced and implemented police property and evidence room procedure manual

·         Received three Meritorious Service Awards during Law Enforcement Career

professional experience

Direct Insurance, Nashville, Nashville, Tennessee

Insurance Agent

·        Life, Property & Casualty Insurance Sales                                                          2006 – Present

Monumental Life Insurance, Nashville, Tennessee

Insurance Agent

·        Life, Health, and Property Insurance Sales                                                          2005 – 2006

Tek Systems, Nashville, Tennessee (Temp at Comdata)

Technical Support Representative                                                                                2002 - 2005

·        Provide customers with end user support of company proprietary credit card software and hardware

Peregrine Systems, Nashville, Tennessee 2000 to 2002

Computer Software Technician

·         Performed troubleshooting for customer problems

·         Provided technical support to internal and external customers

·         Interfaced directly with product development, provided solutions to reported problems and answered questions

·         Interacted directly with the customer base and with outside vendors

·         Support activities were performed via the telephone, in person, and in writing (letter, fax, and electronic mail)

·         Performed technical tasks in support of installation and maintenance of all company products

·         Assignments were performed at corporate location, and occasionally at customer site, as required

·         Responsible for knowledge of Microsoft operating systems (95/98/NT/2000) and PBX/call accounting

Custard Insurance Adjusters, Knoxville, Tennessee 1998 to 1999

Multi Line Insurance Adjuster

Millersville Police, Millersville, Tennessee 1996 to 1998

Police Detective / Lieutenant

Wave’s Sports Wear, Goodlettsville, Tennessee 1995 to 1996

Retail Manager

Winter Haven Police, Winter Haven, Florida   1988 to 1995

Police Officer

Education

Insurance Systems Of Tennessee

·        Pre-License Training for Tennessee Property Producer's License, 2005

·        Pre-License Training for Tennessee Life and Health Producer's License, 2005

Athena Learning Center

·         Introduction to Java Programming, Certificate, 2002

·         A+ Microcomputer Support and Services, Certificate, 2000

Polk Community College

·         Law Enforcement Training, State Certificates, 1988 to 1995

military

 ·         Honorably discharged from military service

Reference available on request.